Document Name |
Best Practices for Customer Satisfaction Programs |
Item Number |
92 |
Price |
Free - fill out our interest form and download it. |
Description |
Gantry Group Perspectives: Best Practices for Customer Satisfaction Programs
Click here to view the table of contents.
|
Abstract |
| While most companies have some method for obtaining customer satisfaction feedback, there is wide disparity amongst the customer satisfaction initiatives being deployed. As global competitiveness intensifies, customer retention has never been more crucial. Enterprises that routinely inform their decisions and strategies with customer satisfaction feedback have a distinct advantage over those companies that are less focused on customer perceptions. |
|
|
|
Gantry Group published research and reports are available for download in the categories as listed. Certain publications are available for free, while others require a fee.
|
