Press Coverage

destinationCRM.com
March 2008 - "Customer Satisfaction Is Just the Beginning" - According to statistics from a newly published study, organizations are realizing that "customer satisfaction" means far more than just "happy customers."
  Details >

destinationCRM.com
January 2008 - "Compensation Beyond the Contact Center" - One study finds many technology companies link employees' salaries with customer satisfaction.
  Details >

Computing Unplugged Magazine
June 2004 - Adaptive repeaters change the ROI equation for in-building solutions
  Details >

COMPUTERWORLD
May 3, 2004 - The Pros and Cons of Software as a Service Advice by Dale Troppito, The Gantry Group
  Details >

Shifting Gears
May 3, 2004 - Cash Management: Platforms Go Upstream; The right cash-management system can generate an ROI of between 30 and 50 percent. Does your platform do that?
  Details >

Best-of-breed benefits enrollment yields greater ROI
April 8, 2004 - Best-of-breed online benefits enrollment solutions generate greater return-on-investment for employers than those based on a human resources management system (HRMS) tied to an existing enterprise resource planning (ERP) system such as Peoplesoft, SAP or Oracle, according to research from the Gantry Group, a market analysis firm based in Concord, Mass.
  Details >

The ROI of Research
April 5, 2004 - Marketers have begun re-investing in research, but they are returning to a different game in which outsourcing reigns and measurable results are key
  Details >